Effective Date: October 11, 2026
Our goal is to ensure you are completely satisfied with our handcrafted wooden products. If you are not entirely happy with your purchase, we are here to help.
1. 7-Day Return Policy We offer a 7-Day Return Policy. This means you have 7 days after receiving your item to request a return.
2. Conditions for Return To be eligible for a return, the following conditions must be met:
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The item must be unused and in the exact same condition that you received it.
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The item must be in its original packaging with all tags attached.
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You must provide the receipt or proof of purchase.
3. Non-Returnable Items Certain types of items cannot be returned (unless they arrive damaged or defective):
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Custom-made or personalized products (items featuring custom names, specific engravings, or customized dimensions).
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Items purchased on sale or during promotional clearance.
4. Damaged or Defective Products If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide clear photos or a video of the damaged item via email or WhatsApp. We will arrange a replacement or issue a full refund.
5. Refund Process
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Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed immediately.
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The funds will automatically be credited back to your original method of payment (via Razorpay, Bank Account, UPI, or Card) within 5-7 working days.
6. Return Shipping
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If the product is defective or damaged, we will cover the return shipping costs.
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If you are returning the item due to a change of mind, you will be responsible for paying your own shipping costs for returning the item.
Contact Us for Returns: To start a return request, please reach out to us at:
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Email: princemulticrafts@gmail.com
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WhatsApp/Phone: +91 7568754515, +91 9636176682